Frequently Asked Questions

You can watch a video here of how to add money to your Afriex wallet.

1. Click on the Wallet sign at the bottom of the app.
2. Click 'ADD CASH'Press the Nigerian flag in the top right corner to select the currency you will like to deposit.
3. After you select the currency of your choice, enter the amount you want to deposit.
4. Press 'ADD CASH'If your card is already stored in the app, press CONFIRM.
5. If you would like to add a new card press 'ADD CHARGE CARD/BANK' and input your information.

How do I send money to another Afriex user?

You can watch a video here of how to add money to your Afriex wallet.

1. Click on the $ sign at the bottom of the app.
2. Click the Nigerian flag at the top right of the page to select the currency of your choice.
3. Type in the amount you want to send then press 'SEND'
4. Search for the user in the 'SEARCH BY $USERNAME' box.
5. Input a comment where it says 'TYPE IN A COMMENT'
6. Confirm the transaction

How do I send money to a Nigerian bank account?

You can watch a video here of how to send money to Nigeria with Afriex.

1. Click on the $ sign at the bottom of the app
2. Click the Nigerian flag at the top right of the page to select the currency of your choice
3. Type in the amount you want to send, then press SEND
4. Click 'SEND TO BANK'
5. Click 'ADD RECEIVING BANK' if its a new account or select an already stored account
6. Confirm the transaction, then press SEND

How do I send money to Ghana, Kenya or Uganda?

How can I cashout?

You can watch a video here of how to cash out on your Afriex app.

What are your fees and rates?

Afriex charges no fees saving you money each time you make a money transfer but we charge a little fee on withdrawals. Our rates are on the send screen on our app.

How much money can I send?

You can send up to a maximum of 5000USD/ per day.

Can I increase my daily limit?

We are not currently increasing limits at this time.

What Payment Methods do you accept?

At this time Afriex only accept debit cards. We do not not accept Credit, Prepaid Cards, or Paypal.

Must I add my BVN?

Ensure you’re using the newest version of the app by simply updating the app on Play Store or App Store as the case may be.

If the issue persists, contact customer support.

Can't send to other Afriex users?

If you're experiencing this issue, please contact customer support.

How do I know my funds are delivered?

You will receive an email notifying you when your funds are delivered.

Can I sign in with an email that is not Gmail?

Yes. Afriex supports Gmail and other email services.

How do I reset my password?

How to reset my PIN?

How do I add a new card?

To add a new card visit the profile page and click '+Payment Method' to add a new card.

What does error message mean?

If you’re getting any error message of any sort, contact customer support.

How do I process a refund?

To process, a refund email us at hello@afriex.co

How long does it take to process a refund?

1-3 business days

How do I cancel a transaction?

If the funds have not been transferred to the recipient's account, you can call or email us to begin processing your refund. Once the transfer is delivered, no refund or cancellation is possible.

How do I delete/deactivate my account?

Send an email to hello@afriex.co

Have questions? We’ve answers. If you can’t find what we are looking for, feel free to get in touch.

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Frequently Asked Questions

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