Our Values

We exist to build great people to do extraordinary things.
We define success by how we touch the lives of others.

How do I delete/deactivate my account?

Send an email to hello@afriex.co

How do I process a refund?

To process, a refund email us at hello@afriex.co

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How long does it take to process a refund?

1-3 business days

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What does error message mean?

If you’re getting any error message of any sort, contact customer support.

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How do I add a new card?

To add a new card visit the profile page and click '+Payment Method' to add a new card.

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Can I sign in with an email that is not Gmail?

Yes. Afriex supports Gmail and other email services.

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How do I know my funds are delivered?

You will receive an email notifying you when your funds are delivered.

Can't send to other Afriex users?

If you're experiencing this issue, please contact customer support.

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I signed up and I'm yet to receive a verification email?

Verification emails are instant. Double-check to confirm that the email you entered was accurate. Also check your spam/promotion folder.

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How long does it take to get my account verified?

Verification is instantly done the moment you complete the required steps.

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What payment methods do you acccept?

At this time Afriex only accept debit cards. We do not not accept Credit, Prepaid Cards, or Paypal.

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Can I increase my daily limit?

We are not currently increasing limits at this time.

How much money can I send?

You can send up to a maximum of 3000USD/ per day.

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What are your fees and rates?

Afriex charges no fees saving you money each time you complete a transaction! Our rates are on the main page of our app.

How can I cash out?

Cash Out' in the USA is currently on maintenance till Monday February 5th, 2021

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Where can I send money from/to with Afriex?

With Afriex App you can send money to and from Nigeria, Ghana, Kenya, Uganda, United Kingdom, Canada, and USA.

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How long does it take for Bitcoin to Arrive?

Bitcoin transactions can take up to 20 minutes to arrive.

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Be Human

Our world can be frustrating at times. Since we've all been there, we respond with empathy and humility. We respect our customers, partners, and co-workers.

As we grow, we never lose focus of what is important; the people. Our willingness to be there for one another is what distinguishes us as the highest performing team and sets us apart.

Bias for Action

Speed is like a razor's edge. When used correctly, it can provide a competitive advantage by providing a potent offense or responding quickly to challenges.

When handled incorrectly, however, it can result in painful self-inflicted wounds. Because timing is critical in our industry, we at Afriex must be comfortable moving quickly and with a bias for action.

As a group, we should not be afraid to make decisions and act quickly when necessary. Uncertainty can cost you time, money, and customer satisfaction. At Afriex, we strive to make decisions quickly and without jeopardizing customer trust.

Take Ownership

Decisions are innovative growth opportunities, so think big and move fast, roll up your sleeves, and use resources like they’re your own.

Be greedy for the best long-term outcome, even if it means making short-term sacrifices. Act with the purpose to shape the future.

Maintain an obsessive focus on creating the best long-term solutions for our stakeholders. We hold ourselves accountable for both good and bad outcomes.

Do More With Less

"Do more with less" refers to efficiency. It entails making the best use of the resources you already have and working hard to achieve the best results. This cuts down on time-wasting, energy, and even money.

There are competitors who have larger teams, more firepower, or more money than we do. If we want to win, we must take more calculated risks and go where no one else has gone by exploiting loopholes that will get us there faster.

The attention we pay to each task is an important aspect of doing less while getting more done. When we concentrate on one task at a time, we are more likely to use resources wisely and deliver high-quality results.

Collaborate

Believe in teamwork, act responsibly, and provide feedback. We must keep in mind that we are all part of a larger mission and are all moving in the same direction.

Regardless of what you’re working on, you have a circle of colleagues that surround you. Involve them early and often because it will make us stronger.

We understand it is not always easy to speak up when something isn't going right, but it is the only way to foster an environment where everyone has a direct impact on making the workplace a better and more productive place.

We Win With Diversity

Diversity is more than the sum of our many parts. It's our superpower — not just the right thing to do, but also how we win.

It is through the diversity of background, experience, opinions, or points of view that we can build a sustainable business.

Evolve and Adapt

Dolly Parton once said, "We can't direct the wind, but we can adjust the sails." To keep up with the ever-changing world of technology, we at Afriex are constantly learning and evolving. We are permitted to make errors and learn from them.

As our company grows, we will stay grounded in the fact that there will always be something new to learn, and as we adapt to the new, we seek to maintain our essence and integrity.

Meet the team

We are building a family of Afriex users who are working towards creating wealth and therefore, a better standard of living across the globe. Very soon, we will be introducing a range of new currencies to the app thus, making sending money around the world even easier!