Understanding Refunds in the Afriex App

Sending money to loved ones or paying bills is a responsible and caring act, but it can be quite frustrating when something goes wrong. 

Over 90% of Afriex's transactions get delivered to recipients in 2 seconds or less.

However, If you've ever experienced a failed transaction in the Afriex app, you might have wondered where your money went and what to do next.  In this blog post, we'll explain what happens when a transaction fails and how to use your Afriex wallet to resend the money.

First, let's quickly recap how the Afriex app works. Afriex is a fast, secure, and affordable way to send money across countries. With the Afriex app, you can send money directly to a bank account or mobile money wallet in your recipient's country. To use the app, you need to link a debit or credit card to your Afriex account or fund your Afriex wallet through transfer. 

Now, let's say you initiate a transaction in the app, but it fails for some reason. This can happen if the recipient's bank or mobile money provider doesn't recognize the transaction as valid or if there's an issue with your card. 

When a transaction fails, the money you tried to send will be automatically refunded to your Afriex wallet. This is where your money goes when transactions fail.

But how do you know if your transaction has failed? In the Afriex app, you can check your transaction history in the "Activity" tab. If you don't see the transaction there or you see a failed error message, it means it failed and was refunded to your wallet. To resend the money, you simply need to go to your wallet and choose the option to send money from there.

Your Afriex wallet is associated with the country you sent the money to. So, if you sent money to Ghana, for example, you'll see the refunded money in your Ghanaian wallet. When you resend the money from your wallet, Afriex will pick it up from there instead of your card. This means you don't have to go through the hassle of adding your card details again.

Using your Afriex wallet to resend money is quick and easy. When you initiate a new transaction, you'll see the option to choose your card or your wallet. Just select your wallet and you're good to go!

However, if you ever have any questions or concerns, you can always contact Afriex customer support for assistance.

In conclusion, when transactions fail, wallets prevail! Your Afriex wallet is a safety net for your cash, ready to catch it in case anything goes wrong. So, if you ever experience a failed transaction, don't panic. Just check your wallet and resend the money from there. It's that simple!

Ready to start sending money easily, for free and instantly? Join the Afriex community now!

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