Frequently Asked Questions

How does Afriex work?
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Is Afriex Secure?
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Where can I send money from/to with Afriex?
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How do I deposit money into my Afriex Wallet?
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How do I send money to another Afriex user?
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How do I send money to a Nigerian bank account?
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How do I send money to Ghana, Kenya or Uganda?
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How can I cashout?
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What are your fees and rates?
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How much money can I send?
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Can I increase my daily limit?
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What Payment Methods do you accept?
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Must I add my BVN?
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Login Issues
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Can't send to other Afriex users?
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How do I know my funds are delivered?
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Can I sign in with an email that is not Gmail?
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How do I reset my password?
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How to reset my PIN?
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How do I add a new card?
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What does error message mean?
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How do I process a refund?
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How long does it take to process a refund?
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How do I cancel a transaction?
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How do I delete/deactivate my account?
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Have questions? We’ve answers. If you can’t find what we are looking for, feel free to get in touch.

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