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Frequently Asked Questions

Have questions? We’ve answers. If you can’t find what we are looking for, feel free to get in touch.

How does Afriex work?
Is Afriex Secure?
How long does it take for bitcoin to arrive?
Where can I send money from/to with Afriex?
How do I deposit money into my Afriex Wallet?
How do I send money to another Afriex user?
How do I send money to a Nigerian bank account?
How do I send money to Ghana, Kenya or Uganda?
How can I cashout?
What are your fees and rates?
How much money can I send?
Can I increase my daily limit?
What Payment Methods do you accept?
BVN Code
Login Issues
Can't send to other Afriex users?
How do I know my funds are delivered?
Can I sign in with an email that is not Gmail?
How do I reset my password?
How to reset my PIN?
How do I add a new card?
What does error message mean?
How do I process a refund?
How long does it take to process a refund?
How do I cancel a transaction?
How do I delete/deactivate my account?

Have questions? We’ve answers. If you can’t find what we are looking for, feel free to get in touch.