We just released a new version of the app a few days ago. Please make sure you have the newest version of the app by uninstalling the app and re-installing from your app store.

We have recently paused bitcoin buys and sells, and won’t be bringing this feature back until early 2021, if you have bitcoin in an Afriex wallet please contact support at hello@afriex.co

Afriex allows you to make instant and affordable money transfers between the U.S. and Nigeria. Using the Afriex app, you can send money from a debit card to a bank account or other Afriex user.

• Click on the $ sign at the bottom of the app
• Click the Nigerian flag at the top right of the page to select the currency of your choice
• Type in the amount you want to send, then press SEND
• Click 'SEND TO BANK'
• Click 'ADD RECEIVING BANK' if its a new account or select an already stored account
• Type in the amount you want to send, then press SEND

• Click on the $ sign at the bottom of the app
• Click the Nigerian flag at the top right of the page to select the currency of your choice
• Type in the amount you want to send then press 'SEND'
• Search for the user in the 'SEARCH BY $USERNAME' box
• Input a comment where it says 'TYPE IN A COMMENT'
• Confirm the transaction

You can watch a video here of how to add money to your Afriex wallet

• Click on the Wallet sign at the bottom of the app
• Click 'ADD CASH'
• Press the Nigerian flag in the top right corner to select the currency you will like to deposit
• After you select the currency of your choice, enter the amount you want to deposit
• Press 'ADD CASH'
• If your card is already stored in the app, press CONFIRM. If you would like to add a new card press 'ADD CHARGE CARD/BANK' and input your information

You can send money to and from Nigeria Ghana, Kenya, UK, Canada, and USA.

Afriex charges no fees saving you money each time you complete a transaction! Our rates are on the main page of our app.

You can send up to a maximum of 3000USD/ per day.

We are not currently increasing limits at this time

No. We only accept debit cards.

At Afriex, we take the security of your personal information seriously. We encrypt all personal data, so your info is always safe.

You will receive an email notifying you when your funds are delivered.

Yes

If you signed in with Google, tap the 'Sign in with gmail' button when signing in and select the google account that you created your account with. 
If you signed up with another email address, click 'Already have an account? Log in', then click on 'FORGOT PASSWORD' to recover your password.

If you enter the wrong pin three times, the app will display the message 'You have exceeded your allowed number of attempts," and it will log you out. To reset your PIN log in again to create a new pin.

To add a new card visit the profile page and click '+PAYMENT METHOD' to add a new card

If you see an error message on your app, please email us at hello@afriex.co

To process, a refund email us at hello@afriex.co

1-3 business days

If the funds have not been transferred to the recipient's account, you can call or email us to begin processing your refund. Once the transfer is delivered, no refund or cancellation is possible.

Send an email to hello@afriex.co