Frequently Asked Questions:

I cannot send to other Afriex users

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The send to user capability is currently on maintenance and will be re-enabled soon. We will send out an email once it is back up and running.

How can I cashout?

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Cashout in the USA and Ghana is currently on maintenance till Monday September 18th

I already have an account but can't log in?

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We just released a new version of the app a few days ago. Please make sure you have the newest version of the app by uninstalling the app and re-installing from your app store.

Why can’t I buy bitcoin?

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We have recently paused bitcoin buys and sells, and won’t be bringing this feature back until early 2021, if you have bitcoin in an Afriex wallet please contact support at hello@afriex.co

How does Afriex work?

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Afriex allows you to make instant and affordable money transfers between the U.S. and Nigeria. Using the Afriex app, you can send money from a debit card to a bank account or other Afriex user.

How do I send money to a Ghana Kenya or Uganda?

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You can watch a video here of how to send money to Nigeria with Afriex

  • Click on the $ sign at the bottom of the app
  • Click the Nigerian flag at the top right of the page to select the currency of your choice
  • Type in the amount you want to send then press 'SEND'
  • Search for the user in the 'SEARCH BY $USERNAME' box
  • Input a comment where it says 'TYPE IN A COMMENT'
  • Confirm the transaction

How do I send money to a Nigerian bank account?

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You can watch a video here of how to send money to Nigeria with Afriex

  • Click on the $ sign at the bottom of the app
  • Click the Nigerian flag at the top right of the page to select the currency of your choice
  • Type in the amount you want to send, then press SEND
  • Click 'SEND TO BANK'
  • Click 'ADD RECEIVING BANK' if its a new account or select an already stored account
  • Type in the amount you want to send, then press SEND

How do I send money to another Afriex user?

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You can watch a video here of how to send money to another Afriex user

  • Click on the $ sign at the bottom of the app
  • Click the Nigerian flag at the top right of the page to select the currency of your choice
  • Type in the amount you want to send then press 'SEND'
  • Search for the user in the 'SEARCH BY $USERNAME' box
  • Input a comment where it says 'TYPE IN A COMMENT'
  • Confirm the transaction

How do I deposit money into my Afriex Wallet?

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You can watch a video here of how to add money to your Afriex wallet

  • Click on the Wallet sign at the bottom of the app
  • Click 'ADD CASH'
  • Press the Nigerian flag in the top right corner to select the currency you will like to deposit
  • After you select the currency of your choice, enter the amount you want to deposit
  • Press 'ADD CASH'
  • If your card is already stored in the app, press CONFIRM. If you would like to add a new card press 'ADD CHARGE CARD/BANK' and input your information

Where can I send money from/to?

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You can send money to and from Nigeria Ghana, Kenya, UK, Canada, and USA.

What are your fees and rates?

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Afriex charges no fees saving you money each time you complete a transaction! Our rates are on the main page of our app.

How much money can I send?

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You can send up to a maximum of 3000USD/ per day.

Can I increase my daily limit?

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We are not currently increasing limits at this time

Can I send money with a credit card, prepaid card, or Paypal?

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No. We only accept debit cards.

How secure is Afriex?

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At Afriex, we take the security of your personal information seriously. We encrypt all personal data, so your info is always safe.

How do I know my funds are delivered?

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You will receive an email notifying you when your funds are delivered.

Can I sign in with an email that is not Gmail

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Yes

How do I reset my password?

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If you signed in with Google, tap the 'Sign in with gmail' button when signing in and select the google account that you created your account with. 
If you signed up with another email address, click 'Already have an account? Log in', then click on 'FORGOT PASSWORD' to recover your password.

How to reset my PIN?

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If you enter the wrong pin three times, the app will display the message 'You have exceeded your allowed number of attempts," and it will log you out. To reset your PIN log in again to create a new pin.

How do I add a new card?

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To add a new card visit the profile page and click '+PAYMENT METHOD' to add a new card

What does error message mean?

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If you see an error message on your app, please email us at hello@afriex.co

How do I process a refund?

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To process, a refund email us at hello@afriex.co

How long does it take to process a refund?

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1-3 business days

How do I cancel a transaction?

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If the funds have not been transferred to the recipient's account, you can call or email us to begin processing your refund. Once the transfer is delivered, no refund or cancellation is possible.

How do I delete/deactivate my account?

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Send an email to hello@afriex.co

Still have questions? Email us at hello@afriex.co